An Engineer at The Roxy Hotel has excellent communication and guest service skills, along with the ability to work alongside other talented Engineers and Hotel Team Members. The Engineer takes care of the entire hotel and outlet spaces and performs effective repairs in all of the areas. The Engineer is a team orientated member of the hotel engaging with fellow Team Members and assisting wherever possible. The Engineer is Guest focused in regard to anticipating the Guests needs, practicing pro-active Service Recovery (i.e. “How is your stay going”, and reporting back challenges/fixes to Guest Services for proper profile updates and Service Recovery follow-up

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

 

• Perform preventive maintenance/corrective maintenance in rooms and on equipment
• Experienced in wall coverings, paperhanger, and touch-up a plus.
• Reports daily to Engineering Manager concerning the building statuses and irregular conditions
• Providing exemplary guest service, striving to solve guest concerns and ensuring that all guest rooms are in the best condition and that all guest room services leave the room immaculately
• Report all guest concerns and unrepairable items to GSR for guest profile follow up
• Work with all departments to complete tasks at hand, communicate when working in another department’s space
• Follow look book and training SOP guidelines, ensure all craftsmanship is above standard.
• Repairs guest rooms and public spaces
• Repairs systems that include electronic locking, safes, minibar refrigerators, television system, and telephone jacks/phones
• Assist in ground keeping for seasonal maintenance
• Possess a basic understanding of all building equipment
• Able to self-direct and coordinate repair of equipment in a quick and cost effective manner
• Able to work safely and respect all aspects of security and loss prevention
• Wear safety gear as required by guidelines
• Able to communicate well with team members and hotel guests
• Effectively communicate with team members across various departments and with hotel guests
• Must be detail-oriented
• Must be a self-motivated, responsible person
• Must be able to work on multiple projects and deadlines at the same time
• Work well under pressure and within deadlines and budgets
• Follow directions from written plans and allow for flexibility when there are changes in plans and/or direction
• Must be able to work safely and be cognizant of surrounding working conditions
• Must be able to safely recognize hazards when working with tools and address safety considerations
• Keep a neat shop and keep your tools and supplies organized
• Varying temperatures from workspace to workspace and seasonal outside in the spring to help setup the grounds

 

• FDNY Fire Safety Director (F58 or F85) Certification a plus.
• Refrigeration and sprinkler/standpipe licenses are a plus, EPA Universal Refrigerant handling preferred
• Technical Schooling preferred or equivalent work experience
• Familiar with HVAC systems and building operations
• Effectively communicate with team members across various departments and with hotel guests
• Must be detail-oriented
• Must be a self-motivated, responsible person
• Must be able to work on multiple projects and deadlines at the same time
• Work well under pressure and within deadlines and budgets
• Follow directions from written plans and allow for flexibility when there are changes in plans and/or direction
• Must be able to work safely and be cognizant of surrounding working conditions
• Must be able to safely recognize hazards when working with tools and address safety considerations